After you place your order with us, whether that’s over the phone or on the website, you can expect a call from one of our friendly customer service representatives to let you know what the next steps are.
Just let us know your availability. We will always try to work at your convenience. No stress.
The engineers on your installation should arrive at the time you’ve been told. They’ll get in touch with you before they arrive, and will let you know if anything changes.
When our engineers arrive at your property, they will be there between 2-4 hours. This may take a little longer if it’s a more complex installation. Don’t worry, you won’t be needed for the whole time.
The timing depends on the type of property you are at, and the distance from the Optical Terminal Box (OTB) to your property.
Typically, our engineers work in teams of 2-3 people. However, we have a number of initiatives at Signature Connect to train fiber engineers and a lot of this training is done on the job. That means there may be more than 3 people if an engineer in training is coming along.
Just a few millimetres wide is needed to run the fiber cable from outside to inside of your property. You’ll hardly even notice it.
Our partners at Metro Cable have already installed fiber network in your street, so we will look for the nearest Optical Terminal Box (OTB) to bring our superfast internet into your home.
Every property is different. That’s why we sometimes send one of our engineers to survey the installation. If your property needs anything specific, such as additional poles to run the cable, we will let you know so this can be arranged.
The survey engineer will also recommend where to put your router, which is always near a plug socket and usually in the room where you use the internet the most. If you could move any furniture around this area away from the walls to give our engineers access, that surveyed be great. But do not worry if there’s not enough room.
Your router will be provided on the day of installation – we don’t deliver routers to your property beforehand. We are responsible for providing you with router during installation.
Our customers will get a state-of-the-art Nokia ONT. The two models we install are Nokia G-010G-R and Nokia G-2425G-A. And our own custom-branded xiaomi 4c router.
Some customers on the older part of our network will initially receive a different model from Huawei, but we’ll be switching them to Nokia over the next few months.
Our engineers will advise where to put your router based on our standard installation. This is always near a plug socket and usually towards the front of the property.
We may need to drill a tiny hole to bring the fiber cable into the building. It’s only a few millimetres wide. If there is already a hole to run the fiber cable, we won't need to drill a hole.
We try to connect all our customers as quickly as possible, mostly within 1 - 2 days. In some cases the same day and in some cases, getting connected to our superfast fiber internet could take up to a week or two due to certain constraints from our partners. However, be rest assured we’re putting brand-new connections into your property, so it’s worth the wait.
But you will be connected before our technicians leave your property.
Due to the nature of our installation, we advise that you only give notice to your existing provider once our installation has taken place - this ensures no loss of service.
Our technical team operates 24 hours 7 days a week and they are always available and willing to help.
If you need technical support, please contact noc@signature-connect.com or call us on +232-78-313-104
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We aim to connect every customer as quickly as we can. If you are within the fiber coverage area and OTB nearby is live, you will get connected in a day or two of choosing us as your internet service provider.
We will often survey the property before attempting to install. This is to speed up the installation.
Yes. Our engineers may need to do a free survey to make sure there are no problems that might disturb the installation.
‘Mbps’ is an abbreviation for Megabits per Second. A Megabit is a unit of measurement for the speed of data transfer over the internet, or in other words, your internet speed. So let’s put broadband speed into real context.
Fiber-to-the-premises (FTTP), is where fiber optic cables are used to bring an ultrafast internet connection all the way to your building.
Choose Signature Connect to enjoy high-speed, reliable, and affordable fiber internet. Backed by our exceptional customer service.
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Signature-Connect Limited is a Private Limited Company registered in Sierra Leone.